Contact Oradinary

Have a question about an order, product, or upcoming collection? We’re happy to help.

Get in Touch

You may also complete the contact form below. Please include as much information as possible so we can assist you efficiently.

Questions About an Existing Order

Please include:

Your full name
Your order number
The email address used at checkout
A brief description of your question or concern

For damaged items, please also include clear photographs of:

The damaged product
The shipping box or mailer
The interior packaging
The shipping label

Response Time

Please allow 2–3 business days for a response.

Business days do not include weekends or holidays. Response times may be slightly longer during collection launches, holidays, or periods of high order volume.

Sending multiple messages regarding the same request may delay our response. Please submit one message with all relevant details whenever possible.

Before Contacting Us

You may find the answer to your question on our:

Shipping & FAQ page
Refund, Return & Cancellation Policy
Product Care page
Order confirmation or shipping confirmation email

Order Timelines

Ready-to-ship items: Ship within 7–9 business days.

Preorder items: Ship within 6 weeks of the purchase date.

Tracking information will be emailed once your order has shipped.

Thank you for supporting Oradinary—created with whimsy, made for the not-so-ordinary.