Shipping policy
At Oradinary, every order is thoughtfully packaged with care and a little bit of magic. Because many of our items are handmade or made to order, we kindly ask that you review our shipping information before placing your order.
Processing Times
Handmade Preorder Items
Our handcrafted mugs are made especially for you after your order is placed.
Preorder mugs ship within 6 weeks of your purchase date, unless otherwise noted on the product listing.
Ready-to-Ship Items
Items marked as Ready to Ship are typically processed and shipped within 7–9 business days.
Apparel & Print-on-Demand Items
Apparel and select accessories are made to order by our trusted production partner and typically ship within 7–9 business days.
If your order includes both handmade and print-on-demand items, they may arrive in separate packages.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and shipping method selected.
Domestic Shipping
Oradinary currently ships within the United States.
At this time, international shipping is available only on select products. Availability and shipping costs will be shown during checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.
Shipping Delays
While we do our very best to meet our shipping timelines, delays caused by weather, holidays, carrier issues, or other circumstances beyond our control may occasionally occur.
We appreciate your patience and understanding.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
Oradinary is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.
If an order is returned to us because of an incorrect address, additional shipping charges will apply to resend the package.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the marked delivery date.
Please include:
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Your order number
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Photos of any damage (if applicable)
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A brief description of the issue
We'll work with you to help resolve the situation as quickly as possible.
Multiple Shipments
Orders containing multiple items may ship separately depending on product availability or production location. If this happens, you will receive tracking information for each shipment.
Questions?
If you have any questions about your order or shipping, we'd love to help.
✨ A Little Note from Oradinary
Every Oradinary creation is made with intention, imagination, and a little extra sparkle. Thank you for supporting a small handmade business—it truly means the world to us. 🎀