Refund policy

Return & Refund Policy

At Oradinary, every creation is thoughtfully handcrafted with love, imagination, and a little extra sparkle. Because many of our products are handmade or made especially for you, please review our policy before placing your order.

Handmade & Preorder Items

Due to the handmade nature of our products, all handmade mugs, preorder items, and custom creations are final sale.

We do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Buyer's remorse

  • Incorrect product selection

  • Incorrect shipping information provided at checkout

  • Minor variations in handmade details, charm placement, rhinestones, colors, or decorative elements

Each Oradinary creation is individually handcrafted, making every piece beautifully unique.

Apparel & Made-to-Order Products

All apparel is printed especially for you once your order is placed.

Because these items are made to order, we do not accept returns, refunds, or exchanges for:

  • Incorrect size selection

  • Color preference

  • Change of mind

Please review all sizing information carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the shipping packaging

  • A brief description of the issue

Claims submitted after 7 days of delivery may not be eligible for review.

If the damage or error is determined to be the result of a manufacturing defect or an error on our part, we will review the claim and, when appropriate, provide a replacement or refund at our sole discretion.

Lost, Stolen, or Missing Packages

Once your order has been accepted by the shipping carrier, responsibility for the shipment transfers to the carrier.

Oradinary is not responsible for packages that are:

  • Lost in transit

  • Delayed by the shipping carrier

  • Stolen after delivery

  • Marked as delivered but cannot be located

If your package is delayed, lost, or marked as delivered but cannot be located, you must contact the shipping carrier directly to open an investigation or file a claim.

Oradinary does not file shipping claims on behalf of customers and cannot issue refunds or replacements for packages that are lost, stolen, or marked as delivered.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned due to an incorrect or undeliverable address may be reshipped once the customer pays the applicable reshipping costs.

Shipping charges are non-refundable if an order cannot be delivered due to an address error provided by the customer.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun.

Once production begins, handmade, preorder, and made-to-order items cannot be canceled, modified, or refunded.

Contact Us

Questions about your order?

We're happy to help!

📧 contact@oradinary.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

✨ The Oradinary Promise

Every Oradinary creation is handcrafted with patience, creativity, and attention to detail. We believe the most meaningful keepsakes are made by hand, one piece at a time.

Thank you for supporting our small business and allowing us to create a little extra magic for your home.

Created by Ora. Made for the not-so-ordinary. 🎀

I also recommend creating three additional pages before launch to make your website feel polished and trustworthy:

  1. Frequently Asked Questions (FAQ)

  2. Mug Care Guide

  3. About Oradinary (your story and the meaning behind the brand)

Those three pages, along with your Shipping and Return Policies, will give Oradinary the feel of an established boutique rather than a brand-new shop.