Welcome to Oradinary, where every item is created with whimsy, creativity, and a little handmade magic. Please review the following information carefully before placing your order.
Shipping Information
When will my ready-to-ship order ship?
Ready-to-ship items will ship within 7–9 business days after your order is placed.
Business days do not include weekends or holidays. Processing times may be extended during collection launches, holidays, or periods of high order volume.
When will my preorder ship?
Preorder items are handmade after your order is placed and will ship within 6 weeks of the purchase date.
The six-week timeframe includes the time needed to create, inspect, package, and prepare your item for shipment.
What happens if I order ready-to-ship and preorder items together?
Orders containing both ready-to-ship and preorder items will be held and shipped together once the preorder item is complete.
To receive your ready-to-ship items sooner, please place them in a separate order from your preorder items.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
What if I enter the wrong shipping address?
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order. Oradinary is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
Address changes are not guaranteed after an order has been placed. Contact us as soon as possible if you notice an error.
What if my package is marked delivered but I cannot find it?
Once tracking information confirms that a package has been delivered, Oradinary is not responsible for packages that are stolen, misplaced, removed, or otherwise unable to be located.
Please check with:
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Members of your household
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Neighbors
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Your leasing office or front desk
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Your building’s package room or mailroom
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The shipping carrier
Claims regarding packages marked as delivered must be submitted directly to the shipping carrier.
What if my package is delayed or lost in transit?
Once an order has been accepted by the shipping carrier, delivery times and tracking updates are managed by the carrier.
Please contact the shipping carrier directly to request additional information or open a claim for a delayed or lost package.
Orders, Returns, and Product Selection
Do you accept returns or exchanges?
Due to the handmade and limited-edition nature of Oradinary products, all sales are final.
Returns and exchanges are not accepted.
Please review all product descriptions, photographs, sizes, colors, processing times, and available options before completing your purchase.
Am I responsible for selecting the correct item?
Yes. Customers are responsible for selecting the correct:
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Product
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Design
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Size
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Color
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Style
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Available customization option
Oradinary is not responsible for incorrect selections made during checkout. An order cannot be returned, exchanged, refunded, or replaced because the incorrect item, size, design, color, or option was selected.
Please review your cart carefully before submitting your order.
Can I cancel my order?
Preorders and customized items cannot be canceled after purchase because materials and production are planned specifically for each order.
Ready-to-ship orders cannot be canceled once order preparation has begun.
Handmade Products
Are Oradinary products handmade?
Many Oradinary products are created, decorated, embellished, or finished by hand.
Slight differences in placement, texture, color, pattern, embellishments, and decorative details may occur. These variations are not defects. They are part of what makes each Oradinary creation unique and not-so-ordinary.
Will my item look exactly like the photograph?
Your item will closely resemble the product shown. However, handmade products may have slight variations in color, decorative placement, texture, or finish.
Lighting and individual screen settings may also cause colors to appear slightly different in person.
Damaged Orders
What should I do if my item arrives damaged?
Every order is carefully inspected and packaged before shipment.
In the rare event that your item arrives damaged, please contact Oradinary within 48 hours of delivery.
Please include:
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Your full name
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Your order number
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Clear photographs of the damaged item
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Photographs of the shipping box
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Photographs of the interior packaging
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A photograph of the shipping label
Please keep the damaged item and all original packaging until your claim has been reviewed.
Damage claims submitted without the requested photographs may not be eligible for review. Damage caused after delivery, improper handling, incorrect care, or normal wear is not considered shipping damage.
Product Care
How should I care for my decorative mug?
Unless the product listing specifically states otherwise, Oradinary decorated and embellished mugs are hand-wash only.
To protect your mug:
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Do not place it in the dishwasher
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Do not place it in the microwave
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Do not place it in the oven or freezer
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Do not soak it in water
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Do not use abrasive cleaners
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Do not scrub directly over decorative elements
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Handle embellishments with care
Decorated mugs may contain raised embellishments and should be handled gently.
How should I care for my Oradinary apparel?
To help protect your apparel and its design:
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Turn the garment inside out before washing
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Machine wash in cold water
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Wash with similar colors
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Use a gentle cycle when possible
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Do not use bleach
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Do not iron directly over the design
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Avoid high heat
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Hang dry or tumble dry on low
Always review the garment’s individual care label before washing.
Oradinary is not responsible for damage caused by improper washing, drying, ironing, or general care.
Custom Orders
Do you accept custom-order requests?
Custom-order availability will depend on the season, current workload, design request, and availability of materials.
Submitting a custom-order request does not guarantee that the request will be accepted.
Can I request different colors or details?
Unless customization is specifically offered in the product listing, the item will be created as shown and described.
Please do not leave unapproved customization requests in your order notes. Order notes do not guarantee that a change can be made.
How long do custom orders take?
The production timeline for an accepted custom order will be provided before the order is finalized.
Custom orders may require additional production time and full payment before production begins.
Additional Questions
For questions regarding an existing order, please include your full name and order number when contacting Oradinary.
Please allow 2–3 business days for a response. Sending multiple messages regarding the same request may delay response time.
Thank you for supporting Oradinary and allowing us to create a little handmade magic for you.